This Shipping and Delivery Policy governs the delivery of physical goods related to the FastCare.in technology services, such as repaired devices, new components, or documents.
Processing and Dispatch Time
Repair & Service Completion: The dispatch timeline begins only after the technical service (repair, installation, etc.) has been fully completed and payment has been verified.
Dispatch Window: Once the service is complete, items are typically prepared and dispatched within 1-2 business days. You will be notified via email or SMS when your item is ready for shipping.
Custom Orders: Orders involving custom parts or specialized components may require a longer processing time, which will be clearly communicated before service commencement.
Shipping Methods and Delivery
Carrier Selection: FastCare utilizes reliable third-party courier services (e.g., FedEx, Blue Dart, or local logistics partners) to ensure secure delivery.
Estimated Delivery Time (ETA):
Metro Cities: 2–4 business days after dispatch.
Non-Metro / Remote Locations: 5–7 business days after dispatch.
Tracking: All shipments include a tracking number. This will be emailed or sent via SMS to the user, allowing for real-time tracking via the courier partner's website.
Delivery Attempts: Our courier partners will generally make two delivery attempts. If delivery fails after these attempts, the item will be returned to FastCare's service center, and re-shipping will incur additional charges payable by the customer.
Shipping Charges
Standard Shipping: A fixed standard shipping and handling fee of ₹150 (One Hundred Fifty Rupees only) is applicable to all deliveries across India.
Free Shipping Offer: FastCare may offer free standard shipping on service invoices that exceed a certain value, as specified at the time of booking or checkout (e.g., free shipping on orders over ₹5,000).
Re-Shipping Fee: If a product is returned to us due to incorrect address information provided by the customer or non-availability, a re-shipping fee (equal to the standard shipping fee) will be charged before the item is re-dispatched.
Important Notes on Packaging and Risk
Secure Packaging: All repaired devices and components are packaged securely to prevent damage in transit.
Inspection upon Receipt: You must carefully inspect the package for any signs of damage or tampering before accepting delivery. If the package appears damaged, you should refuse the package and notify FastCare Customer Support immediately.
Risk of Loss: The risk of loss or damage to the item transfers to the customer upon delivery confirmation by the courier service.
